Branding Tip #30 September 2012

Greg McAfee Who Answers Your Phone? Part I What’s this have to do with Branding? Everything!

If you have a live answering service, they better answer the phone fast, be clear in tone, and most of all, courteous. If you currently have voice mail, hire an answering service! I do not recommend a voice mail or answering machine to answer your business calls. Your image is everything - most people today will hang up on a voice mail and call the next company where a live person will answer the phone.

Carry On!

Sincerely,
Greg McAfee
Greg McAfee
HVAC Business Consultant