E-News - Four Things You Must Have! - Part II

Four Things You Must Have!
Part II of IV

Consistency Greg Mcafee Every successful business must evolve in order to grow, yet some ways of doing business should never change. This applies for both our internal (employees) and external relationships (customers and vendors). In all areas, we MUST be consistent. From our arrival time to the office or job, the cleanliness of our equipment and workspace, the speed when answering a phone, to our expectations and rules – ALL must have uniformity. Case in point, at McAfee, we arrive at our first home, wearing shoe protectors, at 8 a.m. sharp – guaranteed!

If you’ve ever heard or seen a McAfee TV or radio ad, you know the final statement will always be: "You can count on my company because you can count on me." Fortunately, I don’t have to crack a whip with my team to ensure this kind of consistency and dependability. Quite simply, I convey to my team the same message I convey to my customers - my team listens and buys into it. Ultimately, everyone sees the results!

"It's not what we do once in a while that shapes our lives. It's what we do consistently."
-Anthony Robbins

Carry On!

Sincerely,
Greg McAfee
Greg McAfee
HVAC Business Consultant